Top 4 Areas the Airline IT Industry Seeks to Advance

Passengers and airline staff have reportedly noticed several technology transitions in operations in recent years. Still, more revolutions are on the way, with the airline IT industry keen to improve services in four key areas.


SITA, the leading IT provider in the air transport market, identified the main departments to work on with their partners. Although there have been advances in these fields, the company feels that there is a lot of room for development. The four areas are broken down by:


digital identities

Self-boarding remains an important part of airlines’ strategy regarding passenger identity management. 22% of airlines have introduced self-boarding gates using biometric and ID documentation, and this number is expected to increase to 62% by 2024. Both airlines and alliances are interested in driving the use of biometrics. Just this week, Star Alliance shared that it wants half of its members to use biometrics by 2025.

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Airlines are prioritizing passenger identity management. Photo: SITA

Safety and security at airports

81% of airports anticipate their absolute IT spend will remain flat or grow this year compared to 2021. Amid growing reliance on technology, digital services, and remote work trends, cybersecurity initiatives occupy a prominent place on the agenda of ground companies, with 94% of airports investing in technology in this field. There have been regular reports of bomb threats in recent months, so we can expect investment in security to pick up in the next chapter.

Airports are spending a lot on cybersecurity. Photo: SITA

Advanced analytics and data management

For the next three years, operators plan to continue spending money on data management and business models through business intelligence software. In particular, 70% of airlines are investing in data sharing technologies, 82% in artificial intelligence and 62% in radio frequency identification (RFID) tracking. It’s not just passenger data that carriers are looking to focus on. Data and AI will combine to help reduce airline fuel consumption and reduce emissions, which brings us to the next area of ​​focus.

Sustainable alternative energy sources

SITA recently highlighted to Simple Flying how carriers are turning to technology to help offset rising fuel costs. This summer, IATA’s jet fuel price index doubled from last year, prompting airlines to use systems like Safety Line’s pilot solution eWAs and OptiFlight to help reduce fuel burn and limit emissions. of carbon from aircraft at key stages of flight.

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SITA recognizes that there is still work to be done both in the air and on the ground. Therefore, SITA recently looked at the potential for direct carbon sequestration from the air at popular locations such as London Luton and San Francisco International Airport.

With a clear path ahead in this recovery period, SITA announced the introduction of its Launchpad partnership programme, with the aim of collaborating with key allies. With this initiative, the team is catalyzing its investment in new solutions that offer smarter ways to implement modern technology.

Overall, SITA is determined to align with aeronautical and non-aeronautical entities to drive innovation and experiment with new sustainable solutions. As SITA CEO David Lavorel explains:

“We are committed to enabling the growth of the air transport industry through smart technology and solutions. We have carefully analyzed the market and identified key areas where we can make a significant impact and help our customers work smarter. We have a strong investment and innovation program to support these areas that are critical to SITA’s growth. To accelerate this program, we are inviting new partners working in these four areas to join us so we can reshape the air travel industry together. .

Providing IT solutions to more than 400 air transport industry members and 2,500 customers worldwide, SITA has built its presence to expand to more than 1,000 airports. Therefore, we can expect a significant expansion in the use of new technologies to improve airline operations in the coming years.

What are your thoughts about these four focus areas? What do you think of the general plans? Let us know what you think in the comments section.

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