August 31, 2022 – NYSHEX is pleased to partner with Hapag-Lloyd, a leading global ocean freight company, to improve and optimize the performance of their Quality Freight Product (QFP) contracts. The partnership will enable Hapag-Lloyd to deliver an enhanced customer experience by adding automated performance reporting and exception management to the carrier’s industry-leading portfolio of digital tools.
Reporting on contract compliance has long been an industry challenge, as static tools in many cases do not fully meet the needs of carriers today. With this partnership, Hapag-Lloyd is tackling this problem and providing its customers with an efficient and modern way to manage performance, exceptions and reconciliations.
Specifically, the Powered by NYSHEX solution brings together multiple data systems to provide a consolidated and accurate view of Hapag-Lloyd’s QFP contract performance, which is essential for accurately reporting two-way enforceable contracts. This enables near real-time visibility and daily tracking of the degree to which individual contracting parties are meeting their respective commitments. At the same time, by identifying issues and empowering exception resolution through technology, NYSHEX technology will also significantly improve the sender experience.
Hapag-Lloyd has embedded NYSHEX into its digital infrastructure, providing an easy way to monitor and improve contract performance. Hapag-Lloyd customers can now drill down into the user interface to see how contracts work at multiple levels, from line level to booking details. After a very successful initial pilot, the solution is now rolling out to all QFP customers globally. With this partnership, Hapag-Lloyd is cementing its status as a leading provider of cutting-edge digital solutions that enhance the customer experience.
“Hapag-Lloyd’s Quality Freight Product (QFP) is a guaranteed performance contract designed specifically for the needs of our customers, and now we will be able to improve the customer experience thanks to this partnership with NYSHEX. The solution provided by NYSHEX combines technology, data, and analytics in a way that will help us and our clients better monitor contract performance and resolve any issues that may arise. We are excited about this partnership.”
Henrik Schilling, Managing Director – Global Business Development Hapag-Lloyd
“We are delighted to support Hapag-Lloyd in its quest to improve and modernize its shipping contracts. Committed hiring, efficient exception resolution, and clear performance data are the cornerstones of the NYSHEX experience. Our technology Powered by NYSHEX puts trust and reliability at the heart of contract performance. This frictionless approach will enable Hapag-Lloyd to optimize its global network and stand behind its quality promises.”
Gordon Downes, CEO NYSHEX
Learn more about Powered by NYSHEX here.