Netflix’s QA problem is getting worse, not better

Netflix has entered a new era of losing subscribers, stock drops, and doing things they never thought they would have to do, like introducing an ad-supported tier of service in the face of increased competition.

But the main problem with Netflix, aside from its high price, remains the quality control of its sheer stream of content, a problem that only seems to get worse, not better, over time. Especially compared to its rivals.

Right now, looking at Netflix’s top 10 list in the US, the top 3 movies and shows, all Netflix originals, have been rated bad by critics, minus one that still doesn’t have enough reviews to qualify. And before you think this is another case of a snobbish critic/eager fan split, 5 of the 6 movies and shows also have rotten viewership scores.

On the list, you can see additional issues, such as the fact that well-rated and popular shows like Stranger Things and Never Have I Ever only have one season. The Sandman has high scores, which is a real miracle given how difficult it is to adapt that source material, but creator Neil Gaiman has taken to Twitter saying Netflix can still cancel the show because it’s so expensive and season 2 keeps changing. .

It’s a pretty weird situation, to be honest. Browsing the Rotten Tomatoes main page, under the Most Popular TV and Most Popular Streaming Movies sections, literally every series or movie that features rotten scores is a Netflix original. In this case Echoes and Partner track for TV, Day Shift, Look Both Ways and The Gray Man for cinema. For every hit (Mo on Netflix is ​​at 100% right now), there seem to be five misses.

You just don’t see these kinds of failure rates among Netflix’s competition like HBO Max, Apple TV Plus, Disney Plus, Hulu, or Amazon Prime. When we have these kinds of debates elsewhere, is it that She-Hulk’s 88% critics and 78% audience score are on the low end of Disney’s other MCU offerings, or that House of the Dragon, at 83%, is scoring slightly below Game of Thrones. season 1. It’s a totally different scale, and no other service is consistently throwing out glitch after glitch like this.

Failures are handled in different ways. Many die outright, like the recent Resident Evil, which was expensive and scored poorly with critics and fans. But the point is that the series should never have made it to the air in its current form in the first place, and there seems to be no guiding force in most Netflix Originals to ensure a basic level of quality there.

By volume alone, Netflix has a number of good shows buried among its mountains of garbage, but it’s getting harder and harder to find them with so much content coming out so fast and the risk associated with investing in them. none moderately acceptable program, so that the metrics do not cause it to be canceled after a cliffhanger ending, which also happens frequently. Netflix may be getting at least a little better at removing bad shows and keeping the good ones, but the point is that there are too many baseline bad ones to get through, and that problem only gets worse over time.

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