Lenovo Study: Over Two-Thirds of UK CIOs Would Replace Half or More of Their Current Technology Given the Chance

LONDON–(COMMERCIAL WIRE)–A Lenovo Global Research Study1 reveals how the role of the CIO has evolved, shedding light on growing areas of responsibility and increasing influence in the C-Suite, as well as removing barriers to business growth.

Today, technology is the nervous system that connects corporate strategy, finance, innovation, operations, and talent. CIOs are increasingly tasked with connecting with key stakeholders across the organization to ensure alignment and drive execution. With IT involved in every facet of a business, CIOs believe their organizations must continue to invest in digital transformation to stay relevant. Key findings from Lenovo’s global survey of more than 500 CIOs include:

  • Nearly all of the CIOs surveyed believe that their roles have evolved and expanded in recent years, and that they are being asked to make business decisions that go far beyond technology.

    • 9 in 10 CIOs say their role and responsibilities have expanded beyond technology, including non-traditional areas such as data analytics and business reporting (56%), sustainability/ESG (45%), DE&I (42%), HR/talent acquisition (39%) and sales/marketing (32%).

    • Similarly, in the UK, 9 in 10 CIOs say their role and responsibilities have expanded beyond technology, including non-traditional areas such as digital transformation and business process automation (62%), business data and reports (57%). DE&I (42%) and HR/talent acquisition (58%).

    • 82% of global CIOs say the CIO role has become more challenging compared to just two years ago, as they face a wide range of unique challenges, from the increasing use of AI and automation to talent acquisition in a global and remote workforce.

    • Globally, CIOs find it most difficult to solve challenges related to privacy/data security (66%), cybersecurity/ransomware (66%), keeping up with technological change (65%), managing ecosystems of fragmented IT vendors (61%) and adopting/deploying new technology (60%).

  • Most CIOs believe that their role in the organization has increased their influence.

    • More than 3 in 4 UK CIOs say they have a greater impact on their company’s overall fortune than other C-Suite roles.

    • Globally, 88% agree that “my role as CIO is the most critical component of the ongoing operation of my business or organisation”, while in the UK 84% believe this.

  • As the role of the CIO expands and evolves, respondents say their technology vendors play an invaluable role in the overall success of their business.

    • Businesses would feel a hit in no more than a few weeks if they stopped spending on digital transformation initiatives, according to 61% of global respondents. This speaks to the role of technology as a critical component of the business, not just a source of profitability.

    • Around 8 in 10 UK CIOs believe their company’s overall success depends on deep partnerships with technology providers.

    • Looking ahead, UK CIOs expect to turn to their vendors to help them solve a host of issues over the next five years, including increasing their organization’s agility (57%) and security of systems and operations of their company (54%), as well as to simplify the configuration, deployment and maintenance of technology (53%).

    • Globally, 8 in 10 CIOs agree that their technology vendors are “integrated so effectively that it increases [their] overall productivity.

  • Given their new challenges and evolving responsibilities, CIOs suggest that their current technology stack has a lot of room for improvement.

    • Given the opportunity to restart from scratch, the majority of CIOs globally (57%) say they would replace half or more of their company’s current technology. This is significantly higher in the UK, where 71% of CIOs would replace half or more of their company’s current technology stack.

    • Compared to the previous year, 63% of global companies use more devices as a service in their technology stack.

    • As business models change, nearly all global CIOs (92%) would definitely or probably consider adding new aaS offerings in the next two years.

“Modern CIOs are the ‘mission control’ of their organizations, their role has dramatically transformed in just the last 24 months,” said Ken Wong, president of Lenovo’s Solutions and Services Group. “From navigating complex technology ecosystems to keeping up with the speed of digital transformation, to upskilling employees and managing a global shortage of IT talent, today’s CIO is responsible for the entire technology value chain. and beyond. Lenovo research shows that CIOs are up for the challenge. And they are looking to partner with their vendors to lead their organizations to success.”

Research firm International Data Corp. estimates that by 2023, 60% of CIOs at companies around the world will be evaluated primarily on their ability to co-create new business models and revenue streams, primarily through collaboration across the globe. the company.two. However, Lenovo’s own research shows that it can be an uphill battle for CIOs, who have identified areas such as privacy/data security, cybersecurity/ransomware, and managing a fragmented ecosystem of IT vendors as their targets. more challenging concerns.

“In this complex technology environment, CIOs want to innovate, not manage IT. As Lenovo’s research highlights, CIOs look to their technology vendors beyond simply getting the basics right—increasing organizational agility, simplifying setup, and optimizing costs. IT leaders also need advice and guidance on how emerging technology can enhance their business objectives. The opportunities for technology to add real business value, across the enterprise, are immense,” added Mr. Wong.

To manage an increasingly complex digital transformation journey, companies need simple and flexible IT solutions. Lenovo solutions provide organizations with the breadth of everything as a service offerings on Lenovo TruScale; the flexibility to pay for the infrastructure solutions they need, whenever they need them; and the depth of our experience and services that enable CIOs to focus more on their strategic imperatives. Businesses of all sizes need flexibility to stay competitive, and a scalable, cloud-like solution model is the answer.

Industry forecasts from Technology Business Research indicate that device subscription services are growing at a CAGR of 26% from 2020 to 2024 and data center subscription services are growing at 42% over the same period.3 Solutions as a service provide mission-critical services and support, enabling businesses to use technology to scale quickly, reduce costs and gain greater efficiency. With its flexible and simple offerings, Lenovo has helped organizations from education to aerospace optimize the right technology with the potential to transform and future-proof their operations.

The full study is available at: https://techtoday.lenovo.com/ww/en/cio-insights

1 The global research was commissioned by Lenovo and conducted by Zeno Group. It surveyed 525 CIOs in the US, UK, Brazil, Singapore, China and Japan. The investigation was carried out in December 2021.

two IDC FutureScape: CIO Agenda 2022 Global Predictions, Doc. #US48297821, October 2021

3 Technology Business Research (TBR), Hardware Subscription Services Market Outlook, Calendar Q3 2021

About Lenovo SSG Global Study of CIOs

The fieldwork for this study was conducted through a quantitative survey from December 6, 2021 to December 21, 2021, among a total of 525 global CIOs. The survey sample consisted of an almost equal number of respondents from each market: Brazil, China, Japan, Singapore, the United Kingdom, and the United States. Respondents included CIOs from companies and organizations with at least 250 total employees.

About Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is a global technology powerhouse with revenues of US$70 billion, ranked 171 on the Fortune Global 500, employing 75,000 people worldwide and serving millions of customers every year. days in 180 markets. Focused on a bold vision to deliver smarter technology for everyone, Lenovo has built on its success as a global leader in PCs by expanding into new growth areas of infrastructure, mobile devices, solutions and services. This transformation, coupled with Lenovo’s world-changing innovation, is building a more inclusive, trusted and sustainable digital society for everyone, everywhere. For more information, visit https://www.lenovo.com and read the latest news through our StoryHub.

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