You just loaded up Netflix to watch the latest episode of your favorite show and are getting Netflix error code UI3012. How can you fix it?
Below, we’ll explain what the likely cause of the error code is and how you can fix your Netflix connection.
What causes Netflix error code UI3012?
Netflix error code UI3012 occurs whenever there is a connectivity issue with your network connection. For example, you may have a poor Wi-Fi signal, or something else is affecting your Internet connection.
You may see the following error messages:
- Oops, something went wrong.
- Unexpected error.
- There was an unexpected error. Please reload the page and try again.
Most of the time, this error occurs on a Mac or Windows PC, but it also occasionally appears on streaming devices, including Smart TVs and the iOS/Android app.
Here is a troubleshooting guide for error code UI3012. We’ll start with the easiest and most common solutions, so start with the first solution and work your way down.
Refresh the web page
Try to reload the page. Sometimes this is enough to fix the error. If the issue only occurs when you try to play a video, try signing out and back into your Netflix account. To do this, open Netflix and click your account in the upper right corner. Then, from the dropdown menu, select Disconnect.
If the error persists, try the following steps.
Check if Netflix is down
If Netflix is down, you will not be able to connect to their servers. To check for a Netflix outage, you can check social media or load a page like Down Detector.
Turn off your VPN
Virtual private networks (VPNs) and proxy networks can affect your network connection. Try disabling your VPN/proxy and reloading Netflix. If it works, your VPN is likely interfering with your connection to the Netflix servers. You can try a different VPN connection or server location or just disable it when you want to access the service.
Troubleshoot your network connection
There are a few ways your internet connection can prevent you from accessing Netflix. Here are some steps to troubleshoot your network connection:
- Connect to a private or cellular network. If you’re on a public network, your administrator may have blocked connections to streaming services like Netflix, Hulu, and Amazon Prime. Also, depending on where you are, your network bandwidth may be too low to allow you to stream videos. Switching to your own network will solve this problem.
- Restart its home network. If you haven’t rebooted your router in a while, a network reset might fix any network issues. To do this, turn off your router/modem for at least 30 seconds and then turn them back on. Finally, reconnect to the network and try to load Netflix.
- try a ethernet cable. There may be a problem with your router’s Wi-Fi network. To check, you can try connecting your device directly to the modem or router via an Ethernet cable. If you’re already using an Ethernet cable, double check that it works and isn’t damaged anywhere.
- Get close to the router. If you can’t use an Ethernet cable, try moving closer to the router as this will improve the strength of the Wi-Fi signal.
- Reset your network settings. If you recently changed any of your network settings (such as setting up custom DNS), this may be the culprit behind error code UI3012. You can return to the default connection settings through your router’s settings menu or through Windows settings. To do so, open windows settings > Network and Internet > reset network.
- call your internet service provider (ISP). If you’re having problems with your network that you can’t resolve, your last resort is to call your ISP. Your network may be experiencing outages in your area, but if it’s an issue with your hardware, they should be able to help.
Try a different web browser or device
Occasionally updates to Netflix or the device/browser you’re using may introduce compatibility issues, including error code UI3012. To see if this is the problem, try a different web browser (for example, Google Chrome, Firefox, Microsoft Edge, or Opera). Alternatively, you can try sideloading the Netflix app on Android, iPhone, or your desktop PC.
Another thing that can cause problems with Netflix is browser extensions or add-ons. You can check if this is the problem by disabling all your plugins and then re-enabling them one by one while trying to load Netflix.
It’s binge time
There is nothing worse than a random error that prevents you from relaxing. But luckily, resolving Netflix error code UI3012 should be relatively easy. With this tutorial, you should be able to experience error-free Netflix streaming like before.