- Transformation into a data-enhanced business, with the ability to analyze space usage and configuration, doesn’t happen overnight.
- Ultimately, it is up to companies to define what they want to achieve from their technology investment and the value they believe it can add to people in the workplace.
- An integrated, digitally enabled network management system simplifies and integrates complex technology to prepare your business for future needs.
Workspace transformation is a journey, not a destination. As space providers and occupants become more results and data oriented, they can better understand how to increase productivity and efficiency in the workplace. By basing their decisions and policies on results-based metrics, companies can create better experiences that employees demand while achieving better productivity. Transformation into a data-enhanced business, with the ability to analyze space usage and configuration, for example, doesn’t happen overnight. IDC’s maturity model established in the Informative summary of March 2021 allows companies to determine how they align with the stages of technology adoption in the workplace.
Let’s back up for a moment. If the maturity model culminates in being results-oriented, it begins by being self-directed. At this point, the onus is on the individual: people who work from home who invest in the basic equipment they need to function. It is distributed and somewhat chaotic. When those workers return to the office, they are forced to interact with a variety of discrete systems to access the building, find a desk, book a meeting room, and more. It is hardly possible to plan the working day without using two dozen different applications.
After a while, the office space providers and occupants try to impose some structure: this is the security-driven stage. While they are beginning to understand the potential of hybrid working, this is primarily a defensive phase, when priorities include safety, health, and compliance. The workspace becomes safer and technology is competently delivered, but neither the user experience nor the requirements that occupants trust are a key consideration.
Then comes perhaps the most interesting stage, occupied by many, when decisions are guided by technology. Companies are investing significantly to adapt their office space for hybrid work and engage people more systematically. But this process is generally inconsistent, without a holistic or strategic approach, without an overall plan, and without being led by senior management. This stage of the curve is arguably environment-driven and would benefit from forward-looking consideration of how the technologies will work together.
Then comes the perfect stage. The organization realizes that the right results are not emerging from this new way of working. This is when the technology itself gives way to integration and cohesion, and a greater focus on the user experience. Most people see this as the most mature level as they begin to use predictive technology to manage demand and improve the experience. However, this stage still lacks the full understanding of how it affects business results.
While business leaders can now see actionable data, they still can’t get actionable intelligence from it. This is what will unlock the ultimate prize: business-oriented, results-oriented workspaces. These are offices that tailor experiences to what the organization and its employees need, backed by technology that drives smarter experiences across the portfolio and provides the insights that drive business success.
The technology maturity model is based on input from occupants and flexible workspace providers. Ultimately, it is up to companies to define what they want to achieve from their technology investment and the value they believe it can add to people in the workplace. It’s not just about the office for the sake of the office, or investing in technology for the sake of investment. It’s about being future-ready and putting people at the center of a strategic technology implementation plan.
With a goal in place, both occupants and providers can begin to go through stages of maturity. These are all valid (and necessary) milestones on the path to technology that is seamless, integrated, and provides a great user experience, which in turn leads to a space that produces valuable business results.
A truly results-oriented approach to technology requires a strong software and technology foundation. An integrated, digitally enabled network management system simplifies and integrates complex technology to prepare your business to adapt to the changing dynamics of tomorrow’s marketplace.
The maturity model is an excellent tool for establishing how far a business has traveled and understanding what’s next. All the building blocks are important, and the journey may be long, but it’s the only path to success for workplace transformation that fits the ever-evolving future of work.
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